Effective date: 20 September 2026
These Terms are the contract between you and ASWAY LTD for use of the Voiced website, application and related services. Please read and accept them before creating an account and subscribing. Personal data is handled separately under the Privacy Policy.
An account service contract is formed when you indicate acceptance of these Terms in the registration process and complete account creation. A paid-subscription contract is formed when you confirm the order, payment succeeds and confirmation is provided. The plan contents, price, billing cycle and applicable conditions shown before purchase, together with the order confirmation, form the agreement for that subscription. We provide Terms and subscription confirmation that you can retain for future reference.
In these Terms, “Input” means audio, text and related data you submit for processing. “Output” means transcription, organised text or rewritten content generated by the service from Input. Together they are “Your Content” and do not include our software, trade marks or technology.
1. Service provider
Voiced is provided by ASWAY LTD, registered in England and Wales under company number 16800650, with registered address at 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, and represented by Ashlyn Ma.
For subscription, cancellation, withdrawal notices, complaints or service questions, use the homepage contact form or support@voiced.tw. Other written notices that are legally valid may also be sent to the address above.
2. Account and eligibility
You must be at least 18 years old, have reached the age of majority under the law where you live, and have authority to enter into a contract. Provide accurate information, protect your sign-in method and contact us immediately if you discover unauthorised use. A personal account is for your own use and may not be sold, rented, transferred or shared by multiple people unless the relevant plan expressly permits it.
3. Service and results
The service is currently intended primarily for individual users in Taiwan and provides dictation, text organisation, rewriting and personalisation features, some performed by artificial intelligence. It is a speech and text input tool. It does not provide medical, legal, financial or other professional advice, and it does not verify facts stated in content for you.
Output may omit or add words, contain errors in names, numbers, punctuation or meaning, or differ from the intended meaning. We do not guarantee that Output is accurate, complete or suitable for your purpose. Before sending, publishing, signing or acting on content, you must review and correct it and confirm its accuracy, legality and suitability for the intended purpose. You are responsible for the content you choose to adopt, send, publish or use and for how you use it.
For medical, legal, financial or other matters that may materially affect property, rights or personal safety, you must separately verify the facts and obtain necessary professional judgement, and must not make a decision relying only on Output.
Features, compatibility, and the device, operating system, network and permissions needed to use the service are as described in the plan and system requirements provided before purchase. Use supported versions and install necessary security and compatibility updates. We do not guarantee normal operation in environments that are not listed as supported.
Test or preview features are identified as such, may change or stop, and should not be the only means of processing or retaining important work. The service is not a permanent backup service. Retain your own copies of documents you need. Local history and personalisation settings are managed under the Privacy Policy. Service changes and availability are addressed in Sections 11 and 13.
4. Plans and free features
The features, usage conditions, price and billing cycle for each plan are those in the plan description and order confirmation at purchase. The conditions for free features and trials are those provided when they are offered. We may change or discontinue a free plan. The free plan we may adjust or discontinue above means the free cloud allowance and trial conditions. Local recognition does not use the cloud allowance and is provided free of charge on a permanent basis; any adjustment required for legal, security or technical reasons follows the advance-notice provisions in Section 11.2.
5. Payment and renewal
Price, taxes, currency, billing cycle, discounts and renewal terms are shown before purchase. After you confirm the purchase and payment succeeds, the subscription takes effect immediately and paid service begins. That date is the “Subscription Start Date”. The subscription renews automatically for the selected cycle until cancelled. A free trial is not a paid purchase or authorisation for automatic charges.
Payments are processed by the payment provider. Payment failure, expiry or termination of an entitlement may stop access to paid features. We give reasonable advance notice of a price change for the next period and do not change the price of the already-paid current period retrospectively. Changes to or early termination of service during a paid period are handled under Section 11.
Renewal and charge reminders are provided according to applicable law, payment-service rules and the arrangements disclosed at purchase.
6. Cancellation, statutory withdrawal and settlement
6.1 General cancellation and refund position
You may cancel renewal at any time through subscription management or the methods in Section 1. A general cancellation takes effect at the end of the current billing period. You may use paid features until then, after which the subscription does not renew.
Except where applicable law or these Terms provide otherwise, fees already paid are non-refundable and are not refunded pro rata for non-use, early cessation of use or time remaining in the current period.
6.2 Notice of statutory right of withdrawal
If the transaction is subject to the right of withdrawal under Article 19 of Taiwan's Consumer Protection Act, you may notify us that you withdraw from the contract within seven days after the Subscription Start Date, using the contact methods in Section 1 or another legally valid written method, without giving a reason.
6.3 Settlement after withdrawal
Where a contract is lawfully withdrawn, we may calculate the value of services you have received and that may lawfully be charged, based on the original subscription agreement and what was actually provided, and lawfully deduct it from the amount to be returned.
7. Fair use and custom rewriting
Personal plans are for your own interactive speech and text input. They do not grant a right to automated high-volume calls, batch processing, account sharing or resale of processing capacity.
Unless a particular feature expressly states otherwise, custom rewriting is for organising and rewriting content you provide, including adjustments to wording, tone, format and structure. It is not a general question-answering or research service, or a service for creating complete new content from only a short topic. We may refuse or limit instructions outside those purposes.
To maintain security and availability, we may apply necessary traffic control, request limits and anti-abuse measures. If usage triggers anomalous signals, we may first restrict the relevant feature and investigate under Section 11.
8. Prohibited conduct
The service is a general-purpose speech and text input tool. It is not designed for medical, legal, financial or other uses regulated by specific industry rules, has not received specialised certification for those uses, and does not provide specialised data processing or compliance assurances for them. You must not use the service to record, transcribe or process health information, other personal data specially protected by law, or data requiring processing under specific industry rules, such as medical records and patient data.
You may use the service only for its intended functions and in accordance with applicable law. You must not infringe others' rights, circumvent usage or security restrictions, or threaten the security or normal operation of the service. Prohibited conduct includes the following and conduct of a similar nature that violates those principles:
- Recording or submitting another person's content without authorisation, accessing or altering non-public systems or data, or interfering with normal service operation.
- Using bots, scripts, batch traffic, mass account creation or other means to consume the service at scale or evade feature purposes, usage limits or security measures; intentionally and repeatedly triggering unreasonable resource consumption through custom instructions is also prohibited.
- Sharing, selling, renting or reselling an account, or providing processing services in bulk for a third party without permission.
- Distributing malware or spam; committing fraud, phishing, unlawful harassment or infringement; impersonating another person; or falsifying origin.
- Evading payment using an unauthorised payment method, sham transaction, abusive repeat free-trial claim, or false payment dispute raised despite knowing that a payment is lawfully due.
- Unlawfully decompiling, disassembling or reverse engineering to obtain protected non-public technology; removing rights notices; or probing or testing system vulnerabilities without authorisation, except to the extent expressly permitted by law or authorised by us.
- Claiming that Output has been reviewed, approved or guaranteed by ASWAY LTD or Voiced, or using it for automated decisions with legal or similarly significant effects on another person without complying with applicable law or necessary human review.
- Directing, assisting or encouraging another person to engage in the prohibited conduct above.
9. Your Content
You retain rights in Your Content. We and our contracted providers receive only the non-exclusive permission necessary, for the scope and period necessary, to perform the features you request and handle support matters you actively submit. Ownership is not transferred, and sale, advertising use and model training are not permitted.
You must ensure that you have the right to record, submit and use content; provide notices and obtain consent required by law, contract or organisational rules; and do not infringe another person's copyright, privacy, personal data, trade secrets or other rights. We provide a processing tool and do not review whether every recording, submission and use has the necessary authorisation.
Output may resemble another person's results. We do not guarantee that every AI result is copyrightable or unique, or that third-party rights need not be checked.
10. Intellectual property
The software, interfaces, trade marks and technology are owned by ASWAY LTD or the relevant rights holders. While you comply with these Terms and hold the relevant entitlement, we grant you a limited, non-exclusive, non-transferable and non-sublicensable right to use the service only under these Terms. Rights not expressly granted are reserved by us or the relevant rights holder.
Third-party software components used in the service are separately subject to their respective licence terms.
We may use non-confidential general product suggestions you voluntarily provide, without payment, to improve the service, and that permission does not end when the account or subscription ends, unless expressly agreed otherwise. This does not expand rights to use personal data, original text, Output or third-party content in feedback, and does not change our no-training and retention commitments.
If you believe the service infringes your rights, contact us under Section 1 with a description of the rights, information necessary to identify the issue and your contact details. We may investigate as permitted by law, ask the relevant user to respond and take proportionate measures.
11. Restrictions, service changes and termination
11.1 Risk response and suspension
If we reasonably suspect that you have breached these Terms, or your use may threaten us, another user or the security and normal operation of the service, we may impose necessary usage restrictions, suspension or termination proportionate to the risk. We may act first where necessary. We may also restrict the relevant paid entitlement for non-payment or reasonable payment risk.
If you believe a restriction is mistaken, you may object under Section 1. We remove the relevant measure after confirming that it need not remain.
11.2 Service changes and discontinuation
We may change, replace or discontinue features and usage conditions to the extent reasonably necessary because of legal requirements, security risk, technical or compatibility changes, discontinuation or restriction of upstream services, or a material change in supply costs.
If a change materially and adversely affects a principal feature or usage entitlement during a paid period, we give reasonable advance notice of the change and its effective time and provide a way to end the affected subscription and receive a refund for the unprovided portion. Where advance notice is impossible for legal or urgent security reasons, we give notice when reasonably practicable. We obtain consent separately where required by law.
If we cannot continue providing the relevant paid service, we may terminate that subscription early and provide the corresponding refund for the unprovided portion.
11.3 After termination
You may stop using the service and cancel renewal under Section 6. Merely ceasing use or uninstalling does not automatically cancel renewal. If you request account deletion, renewal of the linked subscription is also stopped. Cancelling renewal, suspending access and deleting data are different actions. Data is handled under the Privacy Policy.
Termination for your material breach does not affect payment obligations that have lawfully arisen. To the extent permitted by law, remaining prepayments may be returned after deducting amounts you lawfully owe and demonstrable losses.
If unlawful conduct, breach or abuse attributable to you causes us loss, we may seek damages and recovery of related costs as permitted by law and take legal measures needed to stop infringement or preserve rights. Cancelling a subscription or restricting or terminating service does not affect those claims. If prepayments are insufficient, we may recover the shortfall as permitted by law.
Termination does not affect accrued claims or provisions concerning content rights, intellectual property, liability, dispute handling or others that by their nature survive. It does not extend the content permission or data-retention period needed to provide the service.
12. Third-party services
Some features are provided by contracted providers. Data processing and provider updates are governed by the Privacy Policy, and service changes by Section 11.
If you independently choose a website, software or service that is not provided by us or on our behalf, your use relationship and additional fees are agreed between you and that provider. We do not assume that provider's responsibility for losses not attributable to us.
13. Availability, quality and liability
13.1 Service availability and maintenance
The service is provided under these Terms and the applicable plan. We do not guarantee that it will be uninterrupted or error-free, perform identically on every device, network or third-party application, or achieve a particular professional or business result that has not been agreed. Unless expressly agreed otherwise, we do not guarantee a particular service-availability level, fixed repair time or immediate technical support.
We may temporarily restrict or suspend features for necessary maintenance, updates, repairs, security response or service stability. We may act first in an emergency.
The service may be affected by networks, power, external services, operating systems or other technical environments. We are not liable in damages for interruption, delay or loss caused by user equipment, networks, permission settings, unsupported environments or another matter not attributable to us for which the law does not require us to be responsible.
Except where applicable law or an express agreement provides otherwise, a temporary interruption, delay or individual failed request does not automatically create a fixed payment, subscription extension or additional usage allowance.
13.2 Loss and liability cap
To the extent liability may lawfully be limited, we are not liable for indirect or consequential loss or loss of anticipated profits, opportunities or savings.
For general damages arising from a paid service, our aggregate liability is capped at the total fees you actually paid for the relevant service during the 12 months before the event giving rise to the claim first occurred.
13.3 Statutory exceptions
The liability limits in these Terms do not apply to fraud, wilful misconduct, gross negligence or other liability that cannot be limited by law, and do not reduce any price refund or remedy that cannot lawfully be limited. No other provision excludes rights that cannot lawfully be excluded by contract.
13.4 Third-party claims
If a substantiated third-party claim against us results from unlawful use, unauthorised submission of content, infringement of third-party rights or breach of these Terms attributable to you, you must compensate us, to the extent attributable to you, for actual and reasonably necessary losses and handling costs, including reasonable legal fees.
We may handle, defend or settle the claim ourselves or through professional advisers. You must provide information and assistance relating to you that is reasonably necessary. Without our prior written consent, you must not admit liability, make a commitment or settle on our behalf.
14. Governing law and disputes
These Terms and the contractual relationship arising from the service are governed by the laws of the Republic of China (Taiwan). Related disputes are handled by a court having jurisdiction under law.
15. Updates and language
We may update the Terms for reasonable legal, security, technical or operational needs and identify the version and effective date. For a change materially adverse to an existing contract, we give reasonable advance notice through a prominent account-email or in-app notice, explaining the effect, effective date and applicable cancellation or remedy. We obtain separate consent where required by law. Plan and service changes are handled under Sections 5 and 11.
We may contact you through the email address registered to your account, including a contact address obtained through third-party sign-in, an in-app notice, or another appropriate method. You must keep that mailbox and any forwarding facility working and able to receive messages. If it changes or cannot receive mail, promptly update your contact information or notify us under Section 1.
General information may be published on the website. You may give notices to us under Section 1.
The Traditional Chinese version of these Terms prevails. Other-language versions are provided for reference.
16. General contractual matters
These Terms, the applicable formal plan description, order confirmation and any separate express agreement between the parties together form the service contract and replace earlier proposals, discussions or understandings about the same matters. Pre-contract statements and individually agreed terms incorporated into the contract by law apply according to their legal effect. Statements by an unauthorised third party do not create additional commitments by us.
If part of these Terms is invalid or unenforceable, the remainder remains effective to the extent it can be separated without violating applicable law. Our failure or delay in exercising a right, or accommodation in an individual case, does not waive the right, amend a general policy or create a commitment for other cases. Rights and remedies may be exercised concurrently as permitted by law.
You may not assign or transfer this contract or its rights and obligations without our prior written consent. We may transfer this contract and its rights and obligations in a reorganisation, merger, acquisition or transfer of the relevant business to an entity that assumes the related service and contractual obligations, and provide any notice or obtain any consent required by law. Transfers involving personal data are handled under the Privacy Policy.
Matters not addressed by this contract are governed by its governing law and other applicable law.